Mission and Vision

PRIMALL S.H.P.K. is a part of the PRIMA GROUP International Corporation specializing in the import and distribution of leading tobacco products.

PRIMALL S.H.P.K. at the beginning of its founding, was intended to become a company that will be successful in its business and recognizable by its qualities and services that it offers. It means for us to constantly monitor and improve our services in order to meet the needs of our clients.

Today, we can not say that we have succeeded in everything, but we believe that we are a successful company in the domain of import and distribution.
The satisfaction of our clients is our satisfaction and motive for achieving even greater successes, we are in the constant race to satisfy the needs of our customers by making our products available anytime at any place.
We have chosen the trust of our consumers long time ago, so our goal and pleasure is that it will never change.The Satisfaction Of Our Customers Is Our Satisfaction And Motivation To Achieve Even Greater Success. We Are Constantly Aiming To Meet The Needs Of Our Customers By Having Our Products Be Available At Any Time And Any Place.


Constantly Improving The Quality Of Services In Order To Meet The End Users’ Demands, To Fulfill Their Expectations, Therefore Increasing Their Pleasure And Justifying Their Trust And Loyalty.


Identification And Control Of Health Hazards In Order To Prevent Violations And Disruption Of Health As A Result Of Conditions At The Workplace.


Maintain Of Fair Partnerships With Our Clients For A Positive Impact On Their Development And Evaluation Of Performance To Ensure Quality And Timely Delivery Of Services.


Control Of Feedback And Satisfaction Monitoring, Through Regular Interactions With Customers And Process Of Checks On Delivery


Management Audit, Internal Audit Of The Management Team, Which Enables Us To Ensure Process Quality Of The Products Based On Customer Requirements.


Clarity And Transparency Of The Policy And The Objectives For Employees, Customers And All Other Stakeholders.

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