Mission and Vision

PRIMA TOBACCO L.L.C. is a member of PRIMA Group of companies and is exclusive and authorized distributor and importer of the products of JAPAN TOBACCO INTERNATIONAL for the territory of Kosovo.PRIMA TOBACCO L.L.C. is a private company, with registered seat in Prishtina, established in 2005 and until now it has developed itself as one of the leading companies in this business in Kosovo.

With devoted and serious work PRIMA TOBACCO L.L.C. has achieved this position on the market, with intention to improve and expand its business in future.
Today the company has 41 employees that are organized and trained to fulfill the responsibilities and the job tasks and to satisfy the needs of the customers.
We own a modern vehicle fleet, with vehicles which are equipped for the needs of the distribution process of tobacco products on highest level which represents strong basis to improve our potential for further growth.Our modern and spacious warehouse is adapted to support our business on most efficient way and to satisfy all the standards needed for warehousing of this kind of goods.


Constantly Improving The Quality Of Services In Order To Meet The End Users’ Demands, To Fulfill Their Expectations, Therefore Increasing Their Pleasure And Justifying Their Trust And Loyalty.


Identification And Control Of Health Hazards In Order To Prevent Violations And Disruption Of Health As A Result Of Conditions At The Workplace.


Maintain Of Fair Partnerships With Our Clients For A Positive Impact On Their Development And Evaluation Of Performance To Ensure Quality And Timely Delivery Of Services.


Control Of Feedback And Satisfaction Monitoring, Through Regular Interactions With Customers And Process Of Checks On Delivery


Management Audit, Internal Audit Of The Management Team, Which Enables Us To Ensure Process Quality Of The Products Based On Customer Requirements.


Clarity And Transparency Of The Policy And The Objectives For Employees, Customers And All Other Stakeholders.

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